You know all of those awful stereotypes about the Department of Motor Vehicles? Unfortunately, I’m here today to report that the New Jersey DMV is, in fact, the Ninth Circle of Hell.
To appreciate the full story, I need to give you one quick bit of prelude.
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1989: I sat in the local New Jersey DMV with my mother, applying for my very first driver’s license. Probably wearing shoulder pads. As I went to fill in my eye color as green, my mom stopped me and said, harmlessly, “I think your eyes are more hazel, aren’t they?”
“Uh, I guess. Fine.”
And so, New Jersey recorded my eyes as hazel — something I never really agreed with and a point I continued to belabor with my mom for years to come. Just to torture her. It became an ongoing family joke whenever the subject of eye color arose. And, I considered it a personal victory when, a few years later, the fine State of New York let me go on record as a green-eyed girl with my Empire State license. It was long-deserved vindication.
Hold on to that little story for a few minutes. You’ll need it.
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Fast forward to 2010. I’m back in the suburbs of New Jersey, after 17 years in New York.
I had to finally relinquish my last bastion of Manhattan residency and convert my New York license back to New Jersey.
I read all of the paper work. I prepared. I went in.
Visit #1: Cross-Border Mystery. Apparently, my circumstances were extraordinary and confusing to the fine employees of the DMV.
“I need to change my license from New York to New Jersey.”
“Have you ever had a New Jersey license?”
“Yes, a long time ago.”
“Under your current name?”
“No. Under my maiden name.”
“Wait. You mean you had a different name in New Jersey, moved out of state, got a new name in New York and came back to New Jersey?”
“Uh, yes. I grew up here. Then I moved to New York. I got married. And now I’m back.”
“Oh. I’m going to need to get a supervisor.”
“This has never happened before? It doesn’t seem so unusual. New York is 30 miles from here — you can kind of see it out the window with all those tall buildings over there.”
“Ma’am, fighting with me will get you nowhere. I will need the address under which your last New Jersey license was issued.”
“I don’t remember. I lived at four different New Jersey addresses and it was almost twenty years ago.”
“You don’t remember where you lived?”
“Not every address, no. I gave you my maiden name — is it not coming up in your records?”
“It’s coming up. But I need you to tell me the address to prove who you are.”
“I honestly don’t remember.”
“I need another supervisor.”
I left. I couldn’t handle it another minute. I decided to put off this whole process.
For two years.
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Fast forward to today. It was time to get this taken care of.
I re-read all of the paperwork. I prepared. I went in.
Visit #2: Marriage Shock and Awe. Wherein the Federal Government ID process means nothing to The Garden State.
Repeat all steps of Visit #1 (“Yes, I now remember the street address from 18 years ago where I lived for eight months.”)
Then.
“I need your marriage license.”
“Why? All of my ID documents are issued under my married name.”
“We have no record of your name change in New Jersey.”
“Right, but see this passport here? Issued by the Federal Government? The one that allows me to fly outside of the country? This has my legal name change processed. See?”
“No. I need your marriage license.”
“Your Be Prepared pamphlet — ironically named, I must say — makes zero mention of this in its extensive list of warnings about required documentation to change a state driver’s license. Is this a new requirement?”
“I need it.”
“That makes no sense.”
“Ma’am, fighting with me will get you nowhere.”
I left. I couldn’t handle another minute.
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Fast forward 90 minutes. I had to get this done. This time, I brought my two year-old with me — just to make it more interesting. Also, it began to rain heavily, thereby ruining any slim chance I had of a decent license photo. This is the real tragedy of the story.
I re-read all of the paperwork. Again. I prepared. I went in.
Visit #3: Falsifying Documentation. Because your eyes are not only the window to your soul, but also remain on your permanent record.
Repeat all steps of visits #1 and #2 (“Yes, I remember the street address from 18 years ago where I lived for eight months,” and “Here is my original, raised seal, embossed marriage license. The one that the Federal Government OK’d when they legally changed my name on this here passport.”)
Then.
“I’m back. Again.”
“I see that. But we have a problem. Your original New Jersey license application from 1989 states that you have hazel eyes. In today’s application, you listed your eyes as green.”
“OK?”
“Well, which is it, ma’am? Hazel or green?”
“You look and tell me. I think they are green. But my mom thought, back in 1989 — never mind.”
“They do appear green, ma’am. Why did you falsify them as hazel in 1989?”
“This is insanity. I need my license. I have provided everything you asked for and now I’m losing my patience.”
“Ma’am, fighting with me will get you nowhere.”
“So I see. So now what?”
“Now that you have green eyes, we will have to create a whole separate identity number for you in our system, and this can cause problems.”
“Then just leave them as hazel. I don’t care.”
“Ma’am, I can’t do that. That would be misrepresenting your identity. Again.”
{Blinking audibly through my green/hazel/bloodshot with rage eyes}
“Please just figure it out!”
“I’m going to need a supervisor. We’ve never dealt with a change in eye color before.”
{Supervisor arrives, concurs my eyes are, in fact, green, and agrees to miraculously issue my license.}
“Ma’am, you’re going to need to leave us your phone number.”
“Why?”
“In case we have any problems with putting two identity numbers in the system. We’ll have to call you.”
“And then what?”
“We’ll let you know.”
——————–
Well, that was easy! And painless, too! Everyone was so pleasant!
Mostly, I’m so glad there was no inconsistency, bureaucracy or confusion involved in my application to continue driving a residential automobile.
And I’d like to extend special thanks to my mom for almost getting my driving privileges revoked over a color hue detail {Just kidding, Mom. Sort of.}.
But, look. You know and I know that this isn’t over. The crazy Eye Change Mystery/Double Identity detail is going to haunt me somehow for the rest of my life. Maybe they’ll call me to come in with a notarized Letter of Eye Color Change. Or an essay explaining the mysterious circumstances around which I crossed state lines, got married and moved the 30 miles back across the Hudson River. Maybe I’ll call it A Stranger in a Strange Land.
Or, more likely, I’ll end up on the No Fly List on my next trip.
“You there, with the hazel/green eyes! Drop that passport and come with us!”
Can’t you see it?
But I can tell you this: I would rather be incarcerated than ever, ever go back to the New Jersey DMV. Maybe I’ll just move back to New York where my green eyes are appreciated.